Refund Policy

Damaged, defective, or wrong item

If your mask arrives damaged, defective, or isn't the style you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, and you won't need to send anything back.

Changed your mind

Unworn masks in their original condition can be returned within 30 days of delivery. Contact us first for return instructions. Return shipping is paid by the customer. For hygiene reasons, masks that have been worn can only be returned if they're defective.

Lost or delayed packages

If your tracking hasn't updated in 10 business days, or it shows delivered and you can't find your package, contact us and we'll help sort it out.

Refund timing

Approved refunds go back to your original payment method. Depending on your bank, they usually show up within 5-10 business days.